Lush is reopening 88 of its shops and 6 Lush Spas in England and Wales on Monday 12th April. Alongside new product launches and a new plastic packaging returns scheme, all shops will reopen with fresh handmade stock that is only days old. Scotland opening dates are still to be confirmed. To find out when your local Lush is reopening, visit our website or Google to see each shop’s opening hours.
Lush is not only looking forward to welcoming their customers back, but also welcoming their plastic packaging back! As part of Lush’s mission to ‘Leave the world Lusher than we found it’, all shops will be inviting customers to bring back any full-sized Lush plastic packaging to their local Lush shop to be recycled as part of their fresh new packaging returns scheme Bring It Back.
For each plastic Lush item returned, customers will receive a 50p deposit to spend on their Lush basket that day.
CONTINUING TO INVEST IN THE HIGH STREET…
At a time when physical retail is under huge economic pressure, Lush is committed to continuing investment in the high streets and providing innovation and new customer experiences.
Lush’s number one shop and Spa in the world, Lush Oxford Street is currently undergoing a transformation which will see new experiences and activations previously seen in Lush concept shops around the world come together under one roof, creating Lush’s ultimate shopping destination in London. The grand opening date will be Saturday 1st May.
We’re back to serving our customers and community and we couldn’t be happier. Thank you to everyone planning to come and visit us. We can’t wait to see you.
KAT HANNIBLE, LUSH RETAIL DIRECTOR, UK&I
Created to transform mind and body, Lush’s bespoke spa treatments are the perfect way to rejuvenate and revive. With treatment vouchers available (with no expiry date) in Lush shops nationwide and from the uk.lush.com, you could say that the Lush Spa is Lush’s best kept secret.
All therapists are fully trained in Covid related Health & safety procedures. Lush will also be asking all customers to complete a Covid wellness form before they arrive. To view the treatments available and procedures and policies in place to ensure that every customer has a magical experience at the Lush Spa in line with government guidelines, please refer to the FAQ page for more details.
Six Lush Spa Locations in England and Wales will be opening on Monday 12th April. Lush Oxford Street Spa opening date is to be confirmed and the Lush Spa Edinburgh will open on 26th April.
THE SHOPPING EXPERIENCE
Alongside local government guidelines – such as observing advised social distancing rules, no hands on demonstrations and having a safe queuing system to enter – staff safety measures for each Lush shop reopening in England and Wales will also include…
- Socially distanced product demonstrations.
- Safe use of testers with squeaky clean individual spatulas and non contact procedures.
- Lush will be providing face coverings for staff to use, asking customers to wear a mask if they can, and adhere to local social distancing requirements.
- A continuous cleaning rota will be in place.
- Customers will be invited to wash their hands as soon as they arrive in store either with their own piece of soap peel, or Lush hand sanitiser.
- Shops will have pre-filled sample pots of some of their most popular products, complete with a tamper proof seal. All shops welcome customers to try samples so they can try before they buy.
- Till points have recycled and recyclable perspex screens installed.
Shops will also be supported through tech advances such as Lush Lens. Designed by Lush’s in-house tech R&D team to offer customers a packaging-free and contact-free shopping experience. Customers can download the new and improved Lush app on android and iOS and scan unpackaged products (over 50% of Lush’s range) in-store. The phone’s camera and Machine Learning are able to recognise products and give the customer detailed ingredient information, price and ‘how to use’ demonstrations through immersive videos via the app. The feature is available in 30 countries and 20 different languages.